our house polices
review our terms & conditions
By placing an order, you have read and agree to the applicable terms and conditions detailed below.
Ink vs. Screen Color
Due to differences between computer monitors, colors may not be an exact representation of final output. We are unable to accept returns because your printed stationery does not match the exact colors you see on your screen. This is because all monitors and screens display color differently and may not accurately represent how your order will print. If for some reason you do not like the colors you chose, please contact us and we’ll be happy to work with you on a discounted reprint. Client can be provided ink and paper swatches when available.
Design deposits are required at contract signing in order to start the design phase of your project. After your designs are approved for print, final balance must be paid in order to commence work and order necessary materials to complete job. Should project specs change from initial contract and incur additional costs, a supplementary payment may be required if costs exceed initial contract subtotal. Drolet Paperie accepted forms of payment include all major credit cards.
Final Sign Off
Please carefully review all PDF proofs for your design suite. Please ensure that you have taken a close look at every detail to make sure it is exactly the way you want it. Proofs are used to confirm layout, type style, spelling, content and punctuation. Client is solely responsible for the accuracy of their proofs. Drolet Paperie is not responsible for any mistakes after the Client signs off on the proofs. Once the proof approval is signed, Drolet Paperie sends files to the printer. No files will be sent without receipt of client email confirmation.
Client will be responsible for additional fees in each instance changes are made after final sign off in addition to 100% cost of new project prints.
Returns / Cancellation
Deposits are for design services and cannot be refunded. Upon Sign Off approval and final payment, orders can no longer be canceled for any reason and there are no returns. We cannot accept returns or process refunds due to errors on approved proofs (e.g. typos), regardless of where the error originated.
Client Approved Errors
While we do our best to call attention to any errors during the proofing process, final proofing is ultimately the responsibility of the client. Your order will print exactly as shown in your final proof. Should you find an error, we can offer a discounted reprint for customer approved errors. In the event that Drolet Paperie makes an error, actions will be taken in the fastest way possible to remedy the situation, in the form of a reprint, refund or credit towards a future purchase.
Printing & Rush Orders
Fine printing can yield varied results and is a normal part of the printing process. Subtle variation in ink, color, impression and position are normal and to be expected. Drolet Paperie and the Client understand and accept this policy in advance. If you are interested in rushing the printer, this also is available on a case-by-case basis and can only be confirmed at time of sign off if available for your project. Rushing costs typically begin at $250 and may go up depending on complexity of your project, quantity and desired timing. You may also rush print your envelopes to have them delivered earlier that the remaining items in your order. The fee for rushing envelopes is $250.
Assembly / Mailing
All orders ship flat and ready for YOU to assemble. Assembly options are available for an additional fee. Typically assembly fees run from $1.00 - $3.00 per invite depending on complexity of your order. Once mailed, Drolet Paperie is not held responsible for any situations that may occur during mailing or as a result of the United States Postal Service.
Orders will be shipped via UPS Ground with tracking confirmation unless otherwise noted. Rush shipping is also available for an additional fee. Shipping costs are based on the order value, weight, and destination, but typically the cost is $25-$40. Transit times are in addition to print times and are usually between 1 - 5 business days. We currently do not ship internationally at this time.
Drolet Paperie is the sole owner of all files, artwork, designs, logos, monograms and fonts Client shall be the owner of the end product only. (i.e. the physical printed product, not the intellectual property created) It is strictly prohibited for Client or any third parties to take any elements of designs created by Drolet Paperie for use by such outside parties. Drolet Paperie reserves the right to use clients’ final designs as a marketing or promotional tool unless otherwise noted by Client prior to production. (i.e. company website, company blog, social media, etc.) If you do not want your personal information to appear in promotional material, you must provide us with a written request at the time of ordering.
Any personal information you provide to us is kept confidential and is used only to communicate with you, to fulfill your order and to support your experience with the Drolet Paperie. This information is never shared with or sold to a third party.
We are required to collect sales tax on all orders shipped within New York in accordance with state law. The tax rate is 8.875%. No Exceptions.